Acceptable Use Policy

1.What This Policy Covers

This Acceptable Use Policy ("AUP") applies to everyone who uses 4BTR. That includes the businesses that subscribe to our platform ("Subscribers"), anyone those businesses authorise to use their account ("Authorised Users"), and anyone who interacts with an AI receptionist powered by 4BTR ("Callers"). This policy forms part of our Terms of Service. By using 4BTR, you agree to comply with these rules.

No policy can anticipate every possible form of misuse. We reserve the right to act on any conduct that, in our reasonable judgement, threatens the safety, integrity, or reputation of our platform or its users, whether or not that conduct is specifically described in this document.

2.Your Responsibilities

You are responsible for how you use 4BTR. That responsibility includes:

• Legal compliance. You must use 4BTR only in ways that comply with all applicable Australian laws. If you serve callers outside Australia, you must also comply with the laws of every jurisdiction where those callers are located.
• Caller disclosure. Every call answered by a 4BTR receptionist must clearly identify the system as artificial and notify the caller that the conversation is being recorded. Our platform does this automatically. You must not configure your receptionist in any way that prevents, delays, or obscures this disclosure.
• Account security. Keep your login credentials secure. Enable multi-factor authentication where available. You are liable for all activity on your account, regardless of whether you personally authorised it.
• Content accuracy. The information you upload to your knowledge base (FAQs, business hours, service descriptions, pricing) must be accurate and current. If your AI receptionist gives callers incorrect information because your knowledge base is out of date, that is your responsibility, not ours.
• Caller consent. You must ensure you have a lawful basis for using 4BTR to interact with your callers. This includes compliance with the Surveillance Devices Act 2007 (NSW) and the equivalent legislation in each state and territory where your callers are located.
• Age requirements. You must not configure your receptionist to intentionally interact with callers under 16 years of age. If your business regularly serves minors, you must put appropriate safeguards in place and accept full responsibility for those interactions.

3.Prohibited Uses

You must not use 4BTR, and must not allow any Authorised User or caller to use 4BTR, for any of the following purposes.

Illegal and Harmful Activity

• Any activity that is illegal, fraudulent, or deceptive under Australian law or the laws of any other applicable jurisdiction.
• Operating a business, service, or scheme that is itself unlawful (for example, unlicensed financial services, drug trafficking, or dealing in counterfeit goods).
• Conducting, facilitating, or attempting scams, phishing, social engineering, or any effort to extract credentials, passwords, one-time codes, banking details, or other sensitive information from callers.

Harassment and Abuse

• Using the platform to harass, threaten, intimidate, stalk, defame, or abuse any person.
• Configuring your AI receptionist to produce content that is discriminatory, hateful, violent, sexually explicit, or that promotes self-harm.
• Using 4BTR to target or exploit vulnerable populations.

Impersonation and Deception

• Impersonating any specific real person (by name or voice likeness) without their explicit written consent.
• Configuring the AI to deny being artificial when directly asked by a caller.
• Misrepresenting your identity, business name, or affiliation.
• Transmitting misleading or inaccurate caller ID information.

Professional Advice

• Configuring the AI to provide medical diagnoses, legal advice, financial recommendations, or any other form of regulated professional advice. Your AI receptionist may capture information and route enquiries, but it must not act as a licensed professional.
• Using the AI to make decisions that carry significant legal, financial, or health consequences for callers without appropriate human oversight.

High-Risk Uses

• Emergency services: 4BTR is not a substitute for 000, 112, or any emergency service. Do not configure it as one.
• Life-critical systems: You must not use 4BTR in any application where a system failure could result in death, personal injury, or significant property damage.
• Automated decision-making with legal effect: AI outputs must not be used as the sole basis for decisions about credit, employment, insurance, housing, or criminal matters.

4.AI-Specific Rules

• No voice cloning. You must not use 4BTR to replicate the voice of any real, identifiable person without their explicit written consent.
• No misleading callers about AI nature. Our system identifies itself as AI at the start of every call. You must not alter, suppress, or work around this disclosure through system prompts, knowledge base entries, or any other mechanism.
• Human oversight. If an AI-driven decision meaningfully affects a person (for example, lead scoring that determines whether someone gets called back), you must have a process in place for a human to review that decision on request.
• No competing model training. You must not use outputs generated by 4BTR (including transcripts, recordings, summaries, and any other data produced by the system) to train, fine-tune, or develop a competing AI product or service.
• Accuracy disclaimer. AI outputs may contain errors. You are responsible for reviewing and verifying any information your AI receptionist provides to callers, particularly information about pricing, availability, and business policies.

5.Telecommunications Compliance

Because 4BTR operates over the public telephone network, additional rules apply:

• Call recording consent. All calls handled by 4BTR are recorded. Our system provides an automatic disclosure at the start of each call. Under the Surveillance Devices Act 2007 (NSW) and equivalent state legislation, all parties must be informed before recording begins. Where your callers are in jurisdictions with stricter requirements, you must ensure those requirements are also satisfied.
• Do Not Call Register. If you use 4BTR for any outbound calling, you must comply with the Do Not Call Register Act 2006 (Cth). You must check your contact lists against the register at least every 30 days. You must never use 4BTR for unsolicited outbound sales calls to numbers on the register.
• Calling hours. Outbound calls must comply with the Telecommunications (Telemarketing and Research Calls) Industry Standard 2017. For Australian numbers, this means: weekdays between 9am and 8pm, Saturdays between 9am and 5pm, local time. No calls on Sundays or public holidays.
• Caller ID. You must not transmit false, misleading, or spoofed caller ID information.
• No robocalling or blasting. You must not use 4BTR to make high-volume unsolicited outbound calls. This includes political robocalls, telemarketing blasts, and any automated dialling pattern that could constitute spam under the Spam Act 2003 (Cth).

6.Service Integrity

You must not interfere with the operation of 4BTR or compromise the experience for other users. Specifically, you must not:

• Reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code of the platform.
• Scrape, crawl, or use automated tools to extract data from 4BTR beyond what our API and dashboard are designed to provide.
• Conduct denial-of-service attacks, load testing (without our prior written permission), or any action designed to disrupt or overload our systems.
• Scan for or exploit security vulnerabilities. If you discover a vulnerability, report it to us immediately (see Section 12).
• Upload viruses, malware, or any code intended to cause harm.
• Bypass, exploit, or circumvent rate limits, usage quotas, or any other platform restriction.
• Access accounts, data, or features that you are not authorised to access.

7.Content and Knowledge Base

You retain ownership of all content you upload to 4BTR, including documents, FAQs, and business information. By uploading that content, you grant us a licence to process it for the sole purpose of operating your AI receptionist. We do not use your content to train models for other customers.

You must not upload content that:

• Infringes any third party's copyright, trademark, or other intellectual property rights.
• Contains malicious code, scripts, or embedded instructions designed to manipulate the AI's behaviour outside its intended scope (commonly known as prompt injection).
• Is illegal, defamatory, obscene, or otherwise in breach of this AUP.
• Contains personal information of third parties without their consent, beyond what is reasonably necessary for your receptionist to do its job.

We may review content for compliance with this policy, but we are not obligated to monitor every upload. If we identify content that breaches this policy, we will notify you and may remove it.

8.Fair Use and Rate Limits

4BTR is designed for legitimate business phone reception. We expect usage patterns to be consistent with that purpose.

• Your usage must be reasonable for the subscription tier you are on. Sustained patterns that significantly exceed what is normal for your plan (such as extremely high call volumes, unusually long calls, or automated call generation) may be throttled or flagged for review.
• We will generally contact you to discuss your usage before taking any action. Our aim is to ensure fair access for all Subscribers, not to penalise genuine business use.
• Specific rate limits and quotas are published alongside your plan details. Exceeding those limits may result in temporary restrictions until the next billing period.

9.Reporting Violations

If you become aware of any use of 4BTR that breaches this policy, please report it to us as soon as possible:

• Email: abuse@4btr.com.au
• Or: support@4btr.com.au

Include as much detail as you can: what happened, when it happened, and any supporting evidence. We will acknowledge your report within two business days and investigate promptly.

10.What Happens If You Break the Rules

Our enforcement approach is proportional to the severity of the violation:

1. Notice. For minor or first-time breaches, we will contact you, explain the issue, and give you a reasonable timeframe to fix it.
2. Restriction. If the issue is not resolved, or for more serious breaches, we may restrict specific features on your account (for example, disabling outbound calling).
3. Suspension. Continued or serious breaches may result in a temporary suspension of your entire account.
4. Termination. For the most serious or repeated breaches, we will terminate your account permanently.

Accounts terminated for AUP violations are not eligible for refunds. We may also report illegal activity to law enforcement or the relevant regulatory authority.

We reserve the right to refuse service to any business at our sole discretion, even if that business has not technically breached this policy.

11.Changes to This Policy

We may update this policy from time to time. When we do, we will post the revised version on this page and update the "Last updated" date above. For material changes (such as new categories of prohibited use or changes to enforcement procedures), we will notify Subscribers directly by email or in-app notification at least 14 days before the changes take effect.

Continued use of 4BTR after an update takes effect constitutes your acceptance of the revised policy. If you do not agree with a change, you may close your account before the change comes into force.

12.Contact

This Acceptable Use Policy should be read together with our Terms of Service and Privacy Policy.